KNOWLEDGE TRANSFER UNit
“KNOWLEDGE TRANSFER: THE KEY TO ORGANIZATIONAL RESILIENCE AND AGILITY,”
TYPES OF KNOWLEDGE
TACIT
IDEAS EXPERIENCES KNOW-HOW DO’S & DON’T’S OBSERVATIONS INSIGHTS
EXPLICIT
DOCUMENTS PROCEDURES FILES DATABASE MANUAL CHECKLIST
WHAT IS KNOWLEDGE TRANSFER?
Knowledge transfer is a systematic and purposeful strategy for capturing critical knowledge from key personnel to store and share with within an organization for maximum efficiency.
KNOWLEDGE TRANSFER STRATEGIES
- Best Practices
- Document Repositories
- Job Aids
- Job Rotation
- Knowledge Fairs and Open Forums
- Lessons Learned
- Storytelling
- Structured On-the-Job training
- Coaching/Mentoring
DEFINITION OF MENTORING
It is a relationship where one person (the mentor) through experience, expertise and wisdom counsels, teaches and guides another (the mentee) to develop on their knowledge, awareness and adaptability.
GOVERNANCE
IDENTIFY WHOSE KNOWLEDGE IN THE ORGANIZATION YOU NEED TO GATHER
- Who are the “go-to” people in the organization?
- What are things they are HERO in?
- If they left today, would anyone know how to do?
What does the company depend on them for?
KNOWLEDGE TRANSFER MECHANISM
1
Identify subject areas and knowledge items.
2
Prioritize those knowledge items.
3
Develop a scheduled plan to transfer the knowledge items.
4
Capture content for each knowledge item using the appropriate tools.
4
Store completed tools in an accessible location, such as a knowledge management system, SharePoint, or shared drives
MENTOR ROLES
MENTOR / ADVISOR / GUIDE
SUPPORTER
RESOURCE PERSON
CHAMPION
STRATEGIST
ROLE MODEL
MENTee ROLES
PASSION TO LEARN/GRAB
ATTENTIVE LISTENER
CAPTURE AND DOCUMENT
RETAIN THE KNOWLEDGE
REFLECT THE LEARNING IN PERFORMANCE
MENTOR BENEFITS
PERSONAL SATISFACTION
ENHANCED UNDERSTANDING OF THE ORGANIZATION
PROFESSIONAL GROWTH
MENTee BENEFITS
EMOTIONAL SUPPORT
FEEDBACK
CAREER FOCUS
UNDERSTANDING OF THE BUSINESS CULTURE
ORGANIZATION BENEFITS
IMPROVED COMMUNICATION
GOOD RETENTION RATE
SUPPORT FOR STRATEGIC INITIATIVES
PROGRAM BENEFITS
Bridge Experience Index
Self Sufficient for Troubleshooting – Cost Saving
Generate More Competent Workforce
Support Succession Planning
Create Knowledge Sharing Culture
Employee Engagement
KNOWLEDGE TRANSFER
KNOWLEDGE TRANSFER
AUDIENCE REFLECTIONS
