PROFESSIONAL SKILLS FOR ADMINISTRATORS & SECRETARIES
Learning Outcome
- Apply the skills and attributes of a first-class office professional in your workplace
- Present yourself more confidently
- Communicate effectively with managers, colleagues and all organizational
- Handle the difficulties and pressures of working in a modern office
- Prioritize, plan and manage time more efficiently
Audience
- Administrators
- Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Supervisors
Duration
01 Days
Cost per person (USD)
350
In-House Cost (USD)
7000
COURSE OUTLINE
DAY 01
Competencies and Time Management
- Perceptions, Attitudes and Beliefs – How they affect Performance
- Learning Styles / Thinking Styles – Your Strengths and Weaknesses
- Time Management Skills
Organizing and Planning
- Planning
- Problem Solving and Decision Making
- Managing Meetings
Communication Skills
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
Team Working
- Workplace Stress Management
- Working Effectively as Part of a Team
Presentation Skills
- Telephone Skills
- Writing Skills
- Email Etiquette
- Presentation Skills