SALES AND CUSTOMER SERVICE DEVELOPMENT PROGRAM

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Learning Outcome

  • Plan, manage, and control the sales process to increase sales effectiveness
  • Diagnose and resolve problems that create obstacles to new business opportunities
  • Utilize time-proven sales negotiation techniques and persuasion skills
  • Improve customer service excellence using emotional intelligence

Audience

  • Managers
  • Supervisors
  • Team Leaders
  • Customer Service Professionals
  • Sales Professionals

Duration

01 Days

Cost per person (USD)

750

In-House Cost (USD)

15000

COURSE OUTLINE

DAY 01

  • Understanding Emotional Intelligence
  • Behaviors, characteristics and skills of contemporary sales professionals

A quick review of the sales process

  • From prospecting and qualifying to product knowledge to securing a deal
  • Business negotiations skills
  • How to Use Customer Service to Increase Sales
  • The use of emotional intelligence in conflict management
  • Understanding your customers
  • Communication and active listening
  • Service Level Agreements (SLAs)
  • KPIs for customer service
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