ADVANCED COMMUNICATION SKILLS

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Learning Outcome

  • Use advanced communication tools and skills to deliver various types of messages
  • Identify the different personal listening styles and discover their own
  • Describe and harness the power of body language
  • Practice and use assertiveness skills in different situations

Audience

  • Managers
  • Supervisors
  • Team Leaders
  • Human Resource/Learning & Development Professionals
  • Senior Staff to shape and sharpen their leadership
  • New Personnel being groomed for leadership
  • Executive Assistants
  • Personal Assistants
  • Business Support

Duration

01 Days

Cost per person (USD)

550

In-House Cost (USD)

10000

COURSE OUTLINE

DAY 01

Defining effective communication

  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • Understanding elements of communication
  • Communication etiquette

The art of listening

  • Common listening issues
  • Guidelines for effective listening

Mastering body language

    • The art of body language
    • Components of non verbal communication
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